Q How do I make a reservation?
Q When is the deposit and final payment due?
Q What is the cancellation policy?
Q How do I know what unit I am booking?
Q Do you handle real estate sales?
Transportation & Parking Information
Q Is there a shuttle from the airport?
Q How Much is Parking?
Q What time is check in and check out?
Q What if I arrive early?
Q What about late check outs?
Q Where/How do I check in?
Q Who should I contact if I have an issue or concern after the office has closed for the day?
Q What type of units do you have?
Q Is the Ilikai Hotel the same as the Ilikai Marina?
Q Do all units have sofa beds?
Q Which units have a sliding privacy wall?
Q Is there air conditioning?
Q Do the balconies have furniture?
Q What is the cost for internet access?
Q Is there a phone in the unit?
Q What about mail service and deliveries to the units?
Q Is there cleaning service during our stay?
Q Do the units come equipped with linens?
Q Are there laundry facilities?
Q What toiletries are in the unit?
Q Does the kitchen have plates, glasses, pans, etc.?
Q What condiments are in the kitchen?
Q Is there a pool on each property that we can use?
Q Are towels provided at the pool?
Q Are there beach items in the units?
Q Is there a place to store my surfboard?
Q Is there an ironing board and iron?
Q Is there a hair dryer in the unit?
Q Are there pack + play or rollaway bed rentals?
Q Are there smoking rooms? Can you smoke on the balcony?
Q Can we BBQ on our balcony?
Q How far is the beach?
Q Is the lagoon and beach open to the public?
Q Can I book tours with the concierge?
Q How far is the Convention Center?
Q Where is the nearest grocery store?